What information do we collect? How do we use it?
How does Humpty.de protect customer information?
What about "cookies"?
What forms of payment do you accept?
Is it safe to use my credit or debit card?
What about privacy?
Do you accept international orders?
How much do you charge for delivery?
What is your returns policy?
How do I search for the titles I want?
Can you help me find a good title?
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.
We personalise your shopping experience by using your purchases to shape our recommendations about the music titles and other merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
How does Humpty.de protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
What about "cookies"?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We strongly recommend to accept cookies for convenient shopping! Our cookies do not contain any personally identifying information, but they do enable us to store items in your Shopping Basket. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
Will Humpty.de disclose the information it collects to outside parties?
Humpty.de does not sell, trade or rent your personal information to others.
In summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Humpty.de possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.
Your consent
By using our Web site, you consent to the collection and use of this information by Humpty.de. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
What forms of payment do you accept?
We accept the following credit and debit cards: Visa, Mastercard/Eurocard.
Is it safe to use my credit or debit card?
Shopping at Humpty.de is completely safe and every purchase is backed by our security guarantee. Our secure-server software encrypts information to ensure that your transactions are private and protected.
What about privacy?
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We do not sell, trade or rent your personal information to others.
Do you accept international orders?
Humpty.de welcomes orders from all over the world. Ordering internationally will affect delivery time.
How much do you charge for delivery?
Our system calculates and displays the dispatch charges for your transaction
What is your returns policy?
At Humpty.de we want you to be delighted every time you shop with us so we make our returns policy simple.
We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item (Postage is not covered in every case).
How do I search for the titles I want?
Our powerful search engine makes it very easy to find what you're looking for. To find what you want you can type a keyword into the search box which appears at the top of every page
Can you help me find a good title?
Humpty.de has several ways to help you find titles you'll love. Search by style or label to help match your interests, or look at the latest bestsellers.
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